Returns & Refunds
Last updated: June 2026
30-Day Return Policy
If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery and we will arrange a return and issue a full refund. No restocking fees. If a tool is not right for you, we will make it right.
How to Request a Return
- Email [email protected] with your order number and the reason for the return.
- We will respond within 1–2 business days with return instructions.
- Pack the item securely in its original packaging where possible and ship it back using the instructions provided.
- Once we receive and inspect the returned item, we will process your refund.
Refund Details
- Refunds are issued to the original payment method.
- Processing time is typically 5–10 business days after we confirm the return.
- Original shipping costs are refunded if the return is due to a product defect or our error.
- For change-of-mind returns, return shipping costs are the customer's responsibility.
Conditions
- Items should be returned in their original condition — unused and with original packaging intact where possible.
- Return requests must be made within 30 days of delivery.
- Professional tools that have been used in a salon environment are eligible for return if there is a defect — but not for general change of mind after use.
Damaged or Defective Items
If your order arrives damaged or you believe there is a quality issue, contact us immediately at [email protected]. We will replace the item or issue a full refund including shipping costs. A photo of the damage helps us file a carrier claim and improve our packaging.